Refund policy

At Nivr, we want you to love every piece you receive. Each garment is thoughtfully made with care, but if something doesn’t go as expected, we’re here to help.

1. Timeframe

You can request a return or exchange within 14 days of receiving your order. We offer a no-questions-asked policy for returns and exchanges within this period.

2. Condition of Returned Items

To be eligible, the item must be:

• Unworn and unwashed

• In its original packaging with tags intact

• Free from perfume, makeup, or any signs of wear

We reserve the right to decline returns that do not meet these conditions.

3. How to Initiate a Return or Exchange

To raise a return or exchange request, contact us at:
📧 contact@nivr.in
📱 WhatsApp: +91-8306600604

Please mention your order number, and our team will guide you through the next steps.

4. Return Shipping

A flat shipping fee of ₹100 applies for all returns and exchanges, regardless of the reason.

5. Refunds or Replacements

Once we receive and inspect your returned product, we will notify you of the approval of your refund/exchange.

• Refunds:

  • COD orders: Refunds will be processed via UPI or bank transfer.

  • Prepaid orders: Refunds will be processed to the original payment method used for purchase.

• Replacements: Will be shipped immediately after approval, subject to stock availability.

6. Non-Returnable Items

Final sale and customized items are not eligible for return or exchange unless they arrive damaged or incorrect.

7. Cancellations

Orders can be cancelled within 4 hours of purchase. Once the item is in production or dispatched, it cannot be cancelled.

---

Need Help?

For any queries, please reach out to us at contact@nivr.in ,our team will be happy to assist you.